Merchandise Shipping & Returns Policy
Order Timeline
We're excited to create your custom item! Our production process takes 3-7 business days, followed by 3-4 business days for shipping within the USA. The total estimated time from order to delivery is 6-11 business days.
We make each item on demand to reduce waste and promote sustainability. While this approach takes a bit longer, it allows us to create responsibly. We appreciate your support of these practices!
Returns and Exchanges
We are committed to creating unique, made-to-order items just for you. To maintain this commitment, please note the following policies:
To ensure you get the right fit, we recommend:
We appreciate your understanding of these policies, which allow us to create unique, made-to-order items for you. Our goal is to help you get the perfect product from the start, so please don't hesitate to reach out if you need any guidance before placing your order.
Quality Assurance
We stand behind the quality of our products. If you receive an item with a manufacturing defect, please contact us at support@heyworkbestie.com. We'll work quickly to resolve the issue and ensure your satisfaction.
Shipping
Currently, we only offer shipping within the US. However, we're actively working on expanding our shipping options to reach international customers. Keep an eye on our website or newsletter for updates on our expanding shipping capabilities.
Payment Security
We prioritize the security of your payment information. We use Shopify Payments to process transactions, which employs industry-leading security measures:
All payment data is encrypted using AES-256, one of the strongest encryption standards available.
Shopify Payments is certified Level 1 PCI DSS compliant, meeting the highest security standards for handling payment card data.
Your full credit card details are not stored after processing, enhancing the safety of your information.
The system uses advanced encryption and security protocols to ensure a safe shopping experience.
We appreciate your understanding of these policies, which allow us to create unique, made-to-order items for you while maintaining high standards of quality and security
We're excited to create your custom item! Our production process takes 3-7 business days, followed by 3-4 business days for shipping within the USA. The total estimated time from order to delivery is 6-11 business days.
We make each item on demand to reduce waste and promote sustainability. While this approach takes a bit longer, it allows us to create responsibly. We appreciate your support of these practices!
Returns and Exchanges
We are committed to creating unique, made-to-order items just for you. To maintain this commitment, please note the following policies:
- We do not offer exchanges or returns.
- We are unable to cancel orders once they are placed.
To ensure you get the right fit, we recommend:
- Reviewing our size guide carefully before ordering.
- Contacting us for assistance if you're unsure about sizing.
We appreciate your understanding of these policies, which allow us to create unique, made-to-order items for you. Our goal is to help you get the perfect product from the start, so please don't hesitate to reach out if you need any guidance before placing your order.
Quality Assurance
We stand behind the quality of our products. If you receive an item with a manufacturing defect, please contact us at support@heyworkbestie.com. We'll work quickly to resolve the issue and ensure your satisfaction.
Shipping
Currently, we only offer shipping within the US. However, we're actively working on expanding our shipping options to reach international customers. Keep an eye on our website or newsletter for updates on our expanding shipping capabilities.
Payment Security
We prioritize the security of your payment information. We use Shopify Payments to process transactions, which employs industry-leading security measures:
All payment data is encrypted using AES-256, one of the strongest encryption standards available.
Shopify Payments is certified Level 1 PCI DSS compliant, meeting the highest security standards for handling payment card data.
Your full credit card details are not stored after processing, enhancing the safety of your information.
The system uses advanced encryption and security protocols to ensure a safe shopping experience.
We appreciate your understanding of these policies, which allow us to create unique, made-to-order items for you while maintaining high standards of quality and security